Stars.bz Support Forum

Support Category => Hosting Support => Topic started by: Camille. on June 25, 2015, 21:48:16 PM

Title: FTP Login Problems - Connection attempt timed out
Post by: Camille. on June 25, 2015, 21:48:16 PM
I've already tried the following:
- Switching the active/passive setting
- Restarting my computer (I only tried this because it fixes login issues with Dreamhost)

This is the error log I got when switching to passive.
Quote
Status:   Disconnected from server
Status:   Resolving address of ftp.sabrina.stars.bz
Status:   Connecting to 109.201.135.199:21...
Status:   Connection established, waiting for welcome message...
Status:   Initializing TLS...
Status:   Verifying certificate...
Status:   TLS connection established.
Status:   Connected
Status:   Retrieving directory listing of "/public_html"...
Command:   CWD /public_html
Response:   250 OK. Current directory is /public_html
Command:   TYPE I
Response:   200 TYPE is now 8-bit binary
Command:   PASV
Response:   227 Entering Passive Mode (109,201,135,199,238,22)
Command:   MLSD
Error:   The data connection could not be established: ETIMEDOUT - Connection attempt timed out

Back to active...
Quote
Error:   Directory listing aborted by user
Status:   Disconnected from server
Status:   Resolving address of ftp.sabrina.stars.bz
Status:   Connecting to 109.201.135.199:21...
Status:   Connection established, waiting for welcome message...
Status:   Initializing TLS...
Status:   Verifying certificate...
Status:   TLS connection established.
Status:   Connected
Status:   Retrieving directory listing of "/public_html"...
Command:   CWD /public_html
Response:   250 OK. Current directory is /public_html
Command:   TYPE I
Response:   200 TYPE is now 8-bit binary
Command:   PORT 192,168,1,10,194,103
Response:   500 I won't open a connection to 192.168.1.10 (only to 68.2.142.190)
Command:   PASV
Response:   227 Entering Passive Mode (109,201,135,199,147,223)
Command:   MLSD
Error:   The data connection could not be established: ETIMEDOUT - Connection attempt timed out

Default Transfer Settings:
Quote
Status:   Disconnected from server
Status:   Resolving address of ftp.sabrina.stars.bz
Status:   Connecting to 109.201.135.199:21...
Status:   Connection established, waiting for welcome message...
Status:   Initializing TLS...
Status:   Verifying certificate...
Status:   TLS connection established.
Status:   Connected
Status:   Retrieving directory listing of "/public_html"...
Command:   CWD /public_html
Response:   250 OK. Current directory is /public_html
Command:   PWD
Response:   257 "/public_html" is your current location
Command:   TYPE I
Response:   200 TYPE is now 8-bit binary
Command:   PASV
Response:   227 Entering Passive Mode (109,201,135,199,12,77)
Command:   MLSD
Error:   The data connection could not be established: ETIMEDOUT - Connection attempt timed out

Should I downgrade FileZilla? If so, which version should I be using?
Title: Re: FTP Login Problems - Connection attempt timed out
Post by: Camille. on June 25, 2015, 22:04:10 PM
Just an update...

I downgraded to version 3.10.3 and it seems to connect now but it always times out before the directories are able to load. I'll see if another restart will fix that issue since I had to uninstall 3.11.0.2

EDIT: That didn't help.
Title: Re: FTP Login Problems - Connection attempt timed out
Post by: Lindsay on June 26, 2015, 07:21:17 AM
Some other people have experience similar issues, which they solved by using an older version of FileZilla.

i know you already tried an older version, which didn't help.

Currently, I am using version 3.7.3, which is working fine for me. Would you be able to try a version around that?
Title: Re: FTP Login Problems - Connection attempt timed out
Post by: Camille. on June 26, 2015, 08:09:30 AM
That worked after I switched back to the default transfer settings again.
Title: Re: FTP Login Problems - Connection attempt timed out
Post by: Lindsay on June 27, 2015, 20:27:07 PM
Okay great, glad to hear that.

Any other questions or problems do let me know.