Author Topic: Can't get onto my sites via FTP  (Read 947 times)

Offline Vicki

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Can't get onto my sites via FTP
« on: May 07, 2016, 05:28:49 AM »
Can't logon to ANY of my sites and I want to work on them! Not good!

Code: [Select]
Status: Resolving address of ftp.peter-facinelli.org
Status: Connecting to 109.201.134.18:21...
Status: Connection attempt failed with "ECONNREFUSED - Connection refused by server".
Error: Could not connect to server

http://lucyhale.org
http://shay-mitchell.org
http://peter-facinelli.org

Was fine til today....

Offline Kimmers

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Re: Can't get onto my sites via FTP
« Reply #1 on: May 07, 2016, 06:38:05 AM »
Glad to see I am not the only one. All the FTP's for my sites are currently giving this error.

Offline Rupi

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Re: Can't get onto my sites via FTP
« Reply #2 on: May 07, 2016, 11:16:43 AM »
I checked on it with our migration team and it seems FTP was stopped as we are running backups before we migrate all sites over to our infrastructure. This is done so no new data is added while we backup.
This is temporary. FTP will resume once backups are done and migration is completed, hopefully by Sunday night.

Sorry for the inconvenience.
Do your best and forget the rest!

Offline Bubbles

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Re: Can't get onto my sites via FTP
« Reply #3 on: May 07, 2016, 12:01:59 PM »
I checked on it with our migration team and it seems FTP was stopped as we are running backups before we migrate all sites over to our infrastructure. This is done so no new data is added while we backup.
This is temporary. FTP will resume once backups are done and migration is completed, hopefully by Sunday night.

Sorry for the inconvenience.

A little heads up would've been great. You guys said you'll inform us when you're ready to move. I've been doing work on 2 of my biggest sites all day through the cpanel, does that mean it's all gone?

Offline AnnSara

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Re: Can't get onto my sites via FTP
« Reply #4 on: May 07, 2016, 12:38:09 PM »
Does this mean we can't work on our sites until Sunday night, and that we'll lost what we've done since the FTP stopped working? As we've still worked on all our sites today since we didn't get any warning, and quite a lot too. And since we can't access FTP, we can't even back up the work?

Also, I don't mean to be rude, but 1) shouldn't you have told us beforehand? and 2) Schedule it a little bit better? Many of us have hectic week days, and Saturdays and Sundays are the day we use for sites. Not getting to work on them an entire weekend is very frustrating.

Offline andrypresh

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Re: Can't get onto my sites via FTP
« Reply #5 on: May 07, 2016, 15:24:20 PM »
Was planning on doing some gallery updates and after several failed attempts at trying to connect, I went to google thinking it was a common error. Glad I had the good sense to come here too and check if anything was wrong. A little warning would have been nice though, just for the future.

Offline Kimmers

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Re: Can't get onto my sites via FTP
« Reply #6 on: May 07, 2016, 15:25:36 PM »
Have to agree guys a little bit of notice would've been good, I don't see why this would be effecting my sites as I am in the process of transferring back. Shouldn't they have already been put on new server?

Offline Walkerholic

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Re: Can't get onto my sites via FTP
« Reply #7 on: May 08, 2016, 03:17:32 AM »
I am aware of the server migrations and anything related to Stars.bz being transferred to FWH, but can anyone tell us how long things will take? I can't access the FTP which is fine, but a little heads up would've been nice 'cause I didn't get a chance to do a backup or anything 'cause we were told that everything would be done starting the 8th of May which is today.

I just hope things go as planned without me and anyone else losing any data whatsoever 'cause that would be awful.

Offline Rupi

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Re: Can't get onto my sites via FTP
« Reply #8 on: May 08, 2016, 10:13:21 AM »
First like to apologize for this inconvenience.
Sorry, It is stopped so, while we backup, no new data is added to accounts so as to not loose anything on stars.bz servers to ours.

I will make sure we in future keep more detailed announcement.
We are not 50% done, some large accounts left to be backed up and we will do those within next 24hrs.

FTP will resume in 24 - 36hrs.
I will keep you posted.
Do your best and forget the rest!

Offline Walkerholic

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Re: Can't get onto my sites via FTP
« Reply #9 on: May 08, 2016, 10:37:44 AM »
First like to apologize for this inconvenience.
Sorry, It is stopped so, while we backup, no new data is added to accounts so as to not loose anything on stars.bz servers to ours.

I will make sure we in future keep more detailed announcement.
We are not 50% done, some large accounts left to be backed up and we will do those within next 24hrs.

FTP will resume in 24 - 36hrs.
I will keep you posted.

Oh okay then it's a good thing, haha!
Thanks for letting me (us) know.